Ontario International Airport Adopts Sunflower Program to Support Hidden Disabilities

By: Sharjeel Sohaib

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Jun 27, 2023

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  • Ontario International Airport (ONT) has adopted the Hidden Disabilities Sunflower program to support passengers with non-visible disabilities and create an inclusive environment.
  • Passengers can request a Sunflower lanyard at ONT’s Travelers Aid desk or participating airline ticket counters, allowing them to identify their hidden disabilities and receive the necessary assistance voluntarily.
  • The Sunflower program has gained global recognition for its ability to help individuals with hidden disabilities, and ONT’s commitment showcases its dedication to accessibility and inclusivity in the travel experience.

Ontario International Airport (ONT), located in Ontario, California, is taking significant steps to ensure the comfort and assistance of passengers with non-visible disabilities. By adopting the Hidden Disabilities Sunflower program, ONT aims to create an inclusive and supportive environment for all travelers. The program allows passengers with hidden disabilities to voluntarily identify themselves, enabling airport staff to provide them with the necessary assistance and understanding.

Assisting Passengers with Non-Visible Disabilities

The Hidden Disabilities Sunflower program at ONT offers a straightforward solution for individuals with disabilities that may not be immediately apparent. This program allows travelers to request a Sunflower lanyard, indicating their non-visible disability, at the Traveler’s Aid desk in either terminal or the ticket counter of any participating airline. Program materials can also be mailed to travelers with a minimum three-week notice before travel. Also, it is significant to note that passengers do not need to have booked Special Assistance to request a lanyard.

Creating a Supportive Environment

ONT is dedicated to ensuring that every traveler feels comfortable and accommodated. By implementing the Sunflower program, the airport demonstrates its commitment to accessibility and inclusivity. The airport staff, alongside all stakeholders operating at ONT, are fully prepared to support individuals wearing the Sunflower lanyard and their traveling companions.

The Global Impact of the Sunflower Program

The Sunflower program has gained global recognition for its ability to help individuals with hidden disabilities overcome various barriers they face daily. With an estimated 1.3 billion people worldwide living with a disability, many of which are not readily apparent, this program provides a discreet way for airport staff to identify those who may require additional time and understanding. 

The program encompasses multiple disabilities, including neurological, cognitive, neurodevelopmental, physical, visual, auditory, and chronic health conditions. Its success has led to widespread participation worldwide from businesses, organizations, airports, and public transit systems.

Ontario International Airport’s Commitment

Atif Elkadi, the Chief Executive Officer of the Ontario International Airport Authority, emphasizes the airport’s dedication to providing access for all travelers and visitors. Adopting the Sunflower program aligns with ONT’s commitment to inclusivity and ensures that passengers with hidden disabilities feel supported throughout their travel experience.

Conclusion

Ontario International Airport’s adoption of the Sunflower program is a significant step towards creating a more accessible and inclusive environment for travelers with hidden disabilities. By offering the Sunflower lanyard, ONT enables passengers to travel confidently and receive assistance and understanding. 

This initiative showcases the airport’s commitment to supporting individuals with non-visible disabilities and sets an example for other airports and organizations to follow. With the Sunflower program, Ontario International Airport transforms the travel experience, one lanyard at a time.

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